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Learn about our non-contact benefit enrollment platform Tele Enrollment and Communication.

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Technology Solutions

Leveraging technology for better benefit management and delivery

By combining innovative technologies with proven benefit management strategies, WBS will work with you and your team to determine which technology option is best for you and your associates.  Our goal is to maximize your benefit program investment.

We can adapt to your existing technology platform or provide you with a new platform. WBS’ flexibility of technology deployment is, and not limited to, these various enrollment platforms:

  • Lawson
  • Kronos
  • People Soft
  • Workday
  • ADP
  • Paylocity
  • Paycom
  • Selerix
  • Benefit Focus
  • Employee Navigator
  • Ceridian
  • Ultipro

All platforms have the ability to support all enrollment solutions such as:

  • Online or offline application
  • Face-to-face and call center enrollments
  • Self-serve enrollment
  • Data management and EDI connections to each insurance carrier and the employer/HR
  • Employer/HR reporting

Online Scheduler

  • Online Scheduler can be used for call center appointments OR face-to-face appointments
  • Appointment dates/hours can be customized to fit partner needs
  • Associates can set their own appointments or the partner can set appointment for each associate
  • An email will be sent to the email address given for each individual appointment.  A reminder will also be sent 24 hours (can be customized) to appointment time.  Text messages are also available for the reminder
  • Appointments can be canceled or rescheduled
  • Various reports available

Call Center

  • Customized call center hours
  • Guaranteed response time
  • All calls recorded and maintained for seven years
  • Dedicated project manager
  • Average experience- eight years
  • Mandatory project specific training
  • Salaried benefit advocates
  • Manage schedule including daily call center stats